![]() Try to backup again, if fail again, check for the LOG of your iTunes.Ī) C:\Users\XXXXXX\AppData\Roaming\Apple Computer\Logsī) Open the log, and see what’s the problem. My problem was caused by a dummy app, I removed it through iPhone’s SETTING, GENERAL, USAGE, MANAGE USAGE. It’s fast, efficient, and almost always works, particularly when iTunes is being finicky or just outright failing. It only needs to be plugged into a power source and have an iCloud account setup and configured in iOS, then starting a backup to iCloud is just a matter of going to Settings > iCloud and starting a backup to Apple’s iCloud servers. Remember if all else fails you can backup the iPhone, iPad, or iPod touch to iCloud directly from a device. ![]() If your adapter is physically damaged and barely hanging together, getting a new cable is often the solution to many issues pertaining to backups, power, charging, transfers, and much more. Many of these adapters fail regularly and when they are damaged, they are more likely to experience connection issues with a computer. This is particularly true if you have a damaged or fraying iPhone to USB cable adapter that is barely hanging together with some electrical tape or otherwise has wires hanging out. Using a different USB / Lightning cable to connect the iPhone / iPad / iPod to the computer.Using a different USB port on the computer.From personal experience, getting the ‘disconnected’ error message is usually related to a USB power or connection error and can be resolved fairly simple by doing the following: This may simply be an issue with iTunes not detecting the device. Dealing with an “iTunes could not backup because the iPhone disconnected” ErrorĪ sometimes related error message is a backup failure due to the device disconnecting during a backup, with a message like “ iTunes could not backup the iPhone (‘name’) because the iPhone disconnected“. Only do this if the above trick doesn’t work, and be sure you make a copy of the existing backup before removing the old one. * Typically renaming the backup file is sufficient, but in some situations you may need to make a copy of the existing backup file and move it to another location on the computer, then delete the old (possibly corrupt) backup from iTunes through Preferences > Devices > Delete Backup. ![]() If it doesn’t, move along to the next few set of troubleshooting steps. ![]() Start a manual backup with iTunes by selecting the iPhone, iPad, or iPod touch from the devices menu and choosing to “Start Backup”Īt this point the backup should complete to iTunes as expected.Windows 8, 7, Vista – \Users\USERNAME\AppData\Roaming\Apple Computer\MobileSync\Backup\.Mac OS X – ~/Library/ApplicationSupport/MobileSync/Backup/.Rename the backup file* so it does not conflict with a new backup by appending something like “-OLDBACKUP” to the folder name – the iTunes
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